Course

VeriSM™ Foundation / Plus

VeriSM is a Service Management approach for the digital era. Our VeriSM Foundation training is accredited by EXIN, and we are among the top handful companies across the globe.

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7 Lessons

 

VeriSM™ Foundation / Plus 

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.

Duration : 16 Hours

Examination details: VeriSM™ Foundation

  • Number of Questions: 40
  • Examination type: Computer-based or paper-based multiple-choice questions
  • Pass mark: 65% (26 out of 40)
  • Time allotted for examination: 60 minutes

Examination details: VeriSM™ Plus

  • Number of Questions: 20
  • Examination type: Computer-based or paper-based multiple-choice questions
  • Pass mark: 65% (13 out of 20)
  • Time allotted for examination: 30 minutes
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Course Materials

Chapter 1.The Service Organization

Chapter 2. Service Culture

Chapter 3. People & Organisational Structures

Chapter 4. The VeriSM™ Model

Chapter 5. Progressive Practices

Chapter 6. Innovative Technologies

Chapter 7. Getting Started