Course

SIAM™ Professional

Service Integration and Management (SIAM™) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM™ Professional tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN BCS SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.

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THE EXIN BCS SIAM™ CERTIFICATION PROGRAM

This certification program is directed at professionals world-wide who have an interest in SIAM best practices or who are already working with IT service management processes. It is also intended for people in organizations that want to implement service integration and management, providers that want to implement and/or manage service integration and management and individuals who would like to understand and/or work with Service Integration and Management in an organization.

Course Objectives and Target Audience

The EXIN BCS SIAM™ Professional certification tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts.

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

Requirements for certification

  1. Accredited training SIAM™ Professional, including successful completion of the Practical Assignments
  2. Successful completion of the EXIN BCS SIAM™ Professional exam.

Knowledge of SIAM, through the completion of the SIAM™ Foundation exam is recommended.  Also recommended is knowledge of IT Service Management.

Exam Format

Examination details

Examination type:  Computer-based or paper-based multiple-choice questions

Number of questions: 40

Pass mark: 65%

Open book and/or notes: No

Electronic equipment and/or aides permitted: No

Time allotted for this examination: 90 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.

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Course Materials

Book of Knowledge

Case Study

Module 1 - Introduction

Module 2 - Discovery & Strategy

Module 3 - Plan & Build

Module 4 - Implement

Module 5 - SIAM Practices