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Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

 

Examination Details

Duration:1 hour

Number of questions:40 (Multiple Choice)

Pass mark:65%

Open book:No

Electronic equipment allowed:No

Level: Foundation

Available languages: English, French, Japanese, German, Spanish, Brazilian Portuguese, Dutch

Requirements: A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.