ITIL® Planning, Protection & Optimization

This course is designed to develop your understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

8 students enrolled

Created by ilmil

Last updated October 10, 2022

English

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

₹19000

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This course is currently closed

Objectives

To learn processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
Capacity Management as a capability to realize successful Service Design
Availability Management as a capability to realize successful Service Design
IT Service Continuity Management as a capability to support overall Business Continuity Management
Information Security Management as part of the overall corporate governance framework
Demand Management
Planning, protection and optimization roles and responsibilities
Technology and implementation considerations
Organizational roles relevant to PPO
Challenges, critical success factors and risks for planning, protection and optimization.

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :