Course

ITIL® Planning, Protection & Optimization

This course is designed to develop your understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

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8 Lessons

Objectives

  • To learn processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity Management as a capability to realize successful Service Design
  • Availability Management as a capability to realize successful Service Design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Demand Management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Challenges, critical success factors and risks for planning, protection and optimization.

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 40 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.
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Course Materials