Course

ITIL® Service Transition

The Service Transition module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks. The course covers management and control of activities and techniques that are documented in the ITIL Service Transition publication.

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9 Lessons

Objectives

  • To align the new or modified change with the business requirement
  • Manage the organizational capabilities and resources effectively so that it adds value to the business
  • Identify any potential risk and provide measures to overcome its impact on other services and business
  • Carry out effective knowledge sharing session for the proper release and deployment of change within the estimated cost and timelines
  • Ensure that any risks, issues or challenges get reported to the business stakeholders
  • Coordinate activities with project, release and change management team
  • Ensure that the team adheres to the organization’s standards and policies to improve the integrated planning activities
  • Regularly monitor and improve the service transition performance

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.
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Course Materials