Objectives
- The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
- The importance of ITIL Service Offerings and Agreements while providing service
- How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
- The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
- How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
- How to measure ITIL Service Offerings and Agreements
- The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
- Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
- Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements
Course delivered by TMMS Solutions Private Limited (Under the following brand names) :
- Consultants Factory
- ilmil
Accredited course by Peoplecert.
The exam format is as follows:
- Multiple choice scenario based examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes’ duration
- Closed book.