ITIL® Service Offerings & Agreement

The Service Offering & Agreement module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The content of the course is based mainly on the best practice guidance contained in the ITIL Service Strategy and ITIL Service Design publications. The SOA course is designed to help organizations and individuals understand how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. It also provides guidance on how service offerings can be developed to support both business and user needs.

103 students enrolled

Created by ilmil

Last updated September 5, 2019

English

All Levels

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

19000

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Objectives

The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
The importance of ITIL Service Offerings and Agreements while providing service
How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
How to measure ITIL Service Offerings and Agreements
The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements