ITIL® Service Operation

The Service Operation module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them. Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

102 students enrolled

Created by ilmil

Last updated September 5, 2019

English

All Levels

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

19000

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This course is currently closed

Objectives

Understand the importance of Service Management as a Practice
Lead discussions on Service Operation
Understand Service Operation Principles and Processes
Carry out common Service Operation activities
Organize Service Operation effectively
Recognize Service Operation functions and technology-related activities
Understand how to implement Service Operation
Understand and analyze challenges, Critical Success Factors and risks related to Service Operation

Course delivered by TMMS Solutions Private Limited (Under the following brand names)