Current Status
Not Enrolled
Get Started
This course is currently closed


  • Understand the importance of Service Management as a Practice
  • Lead discussions on Service Operation
  • Understand Service Operation Principles and Processes
  • Carry out common Service Operation activities
  • Organize Service Operation effectively
  • Recognize Service Operation functions and technology-related activities
  • Understand how to implement Service Operation
  • Understand and analyze challenges, Critical Success Factors and risks related to  Service Operation

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.