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  • Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
  • How ITIL Service Strategy interacts with other Service Life Cycle Processes
  • The activities, methods and functions used in each of the ITIL Service Strategy processes
  • The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
  • Explain how to measure ITIL Service Strategy
  • Understanding of technology and implementation considerations surrounding ITIL Service Strategy
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book