ITIL® Service Strategy

The Service Strategy module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme. The course covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication, but it does not provide the full detail of each supporting process. More information about these processes can be found in the Service Offering and Agreements module from the Service Capability work stream.

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11 Lessons


  • Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
  • How ITIL Service Strategy interacts with other Service Life Cycle Processes
  • The activities, methods and functions used in each of the ITIL Service Strategy processes
  • The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
  • Explain how to measure ITIL Service Strategy
  • Understanding of technology and implementation considerations surrounding ITIL Service Strategy
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book
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Course Materials