Objectives:
- Understanding of The importance of Service Management as a Practice concept and Service Strategy Principals, Purpose and Objective
- How ITIL Service Strategy interacts with other Service Life Cycle Processes
- The activities, methods and functions used in each of the ITIL Service Strategy processes
- The roles and responsibilities within ITIL Service Strategy and the activities and functions to achieve operational excellence
- Explain how to measure ITIL Service Strategy
- Understanding of technology and implementation considerations surrounding ITIL Service Strategy
- Challenges, Critical Success Factors and Risks associated to ITIL Service Strategy
Course delivered by TMMS Solutions Private Limited (Under the following brand names)
- Consultants Factory
- ilmil
Accredited course by Peoplecert.
The exam format is as follows:
- Multiple choice scenario based examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes’ duration
- Closed book