Course

ITIL® Service Design

The Service Design course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle. Good service design can improve the alignment of IT with the overall business and user needs and the certification will illustrate the importance of designing consistent service design practices in order to achieve this. The Service Design module provides guidance on how to create and launch products and services that will meet the immediate and ongoing needs of organizations and programmes.

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10 Lessons

Objectives

  • Design services based on the quality, risk, agreement and security requirements. Effectively and efficiently deliver the services that meet the business
  • s needs
  • Design services that can be developed and enhanced within the agreed set of timeframe
  • Design high quality of IT service that can be maintained and operated in all the phases of the ITIL Lifecycle
  • Identify and manage any risk involved in designing new services
  • Introduce new measures or processes to reduce/minimize the cost involved in service provision
  • Develop the skills or abilities to transfer the strategy and design activities into operational phase
  • Once the services are implemented in the live environment, it should contribute to the continuous improvement of the IT service

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

 

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Course Materials