ITIL® Service Design

The Service Design course introduces the purpose, principles and processes of service design and will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. It also demonstrates how service design relates to the other stages of the ITIL Service Lifecycle. Good service design can improve the alignment of IT with the overall business and user needs and the certification will illustrate the importance of designing consistent service design practices in order to achieve this. The Service Design module provides guidance on how to create and launch products and services that will meet the immediate and ongoing needs of organizations and programmes.

163 students enrolled

Created by ilmil

Last updated September 5, 2019

English

All Levels

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

19000

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This course is currently closed

Objectives

Design services based on the quality, risk, agreement and security requirements. Effectively and efficiently deliver the services that meet the business
s needs
Design services that can be developed and enhanced within the agreed set of timeframe
Design high quality of IT service that can be maintained and operated in all the phases of the ITIL Lifecycle
Identify and manage any risk involved in designing new services
Introduce new measures or processes to reduce/minimize the cost involved in service provision
Develop the skills or abilities to transfer the strategy and design activities into operational phase
Once the services are implemented in the live environment, it should contribute to the continuous improvement of the IT service