Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
- Introduction to service transition
- Service transition principles
- Service transition processes
- Managing people through service transitions
- Organizing for service transition
- Technology considerations
- Implementing and improving service transition
- Challenges, critical success factors and risks
In addition the training for this certification includes examination preparation, including a mock examination opportunity.
Course delivered by TMMS Solutions Private Limited (Under the following brand names):
- Consultants Factory
- ilmil
Accredited course by Peoplecert
The exam format is as follows:
- Multiple choice examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed book