ITIL® Operational Support and Analysis

The Operational Support Analysis course can teach organizations and individuals how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or programme can provide the high quality and cost effective IT services that are required to meet organizational needs.

134 students enrolled

Created by ilmil

Last updated September 5, 2019

English

All Levels

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

19000

Get Started

This course is currently closed

Objectives

The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
The importance of ITIL Operational Support and Analysis while providing service
How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
How to measure ITIL Operational Support and Analysis
The importance of IT Security and its contributions to ITIL Operational Support and Analysis
Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis