Current Status
Not Enrolled
Price
₹19000
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This course is currently closed
Objectives
- The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
- The importance of ITIL Operational Support and Analysis while providing service
- How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
- The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
- How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
- How to measure ITIL Operational Support and Analysis
- The importance of IT Security and its contributions to ITIL Operational Support and Analysis
- Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
- The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis
Course delivered by TMMS Solutions Private Limited (Under the following brand names) :
- Consultants Factory
- ilmil
Accredited course by Peoplecert
The exam format is as follows:
- Multiple choice scenario based examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes’ duration
- Closed book.