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  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil 

Accredited course by Peoplecert

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) – 70%
  • 120 minutes’ duration
  • Closed book.