Current Status
Not Enrolled
Price
16000
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Objectives

  • Understand the ITIL® 2011 qualification scheme
  • Explain the best practices of Service Management
  • Describe Service Lifecycle
  • Identify key principles and models of ITIL® 2011
  • Define generic concepts in ITIL® 2011
  • Discuss the processes, roles and functions in ITIL® 2011
  • Summarize the use of technology with ITIL® 2011

Course delivered by TMMS Solutions Private Limited (Under the following brand names):

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

The exam format is as follows:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

Course Content

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