- Understand the ITIL® 2011 qualification scheme
- Explain the best practices of Service Management
- Describe Service Lifecycle
- Identify key principles and models of ITIL® 2011
- Define generic concepts in ITIL® 2011
- Discuss the processes, roles and functions in ITIL® 2011
- Summarize the use of technology with ITIL® 2011
Course delivered by TMMS Solutions Private Limited (Under the following brand names):
- Consultants Factory
Accredited course by Peoplecert.
The exam format is as follows:
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes’ duration
- Closed book.