Course

ITIL® Foundation

This globally recognized course is the foundation stone of every IT Service Management professional! Be a process, quality or technology focussed professional, if you are managing IT services, the first (and at times the only) course that you take up is this one. Learn the basics of IT Service Management, and get prepared for the ITIL Foundation certification exam of AXELOS, the owner of ITIL. This course is accredited by Peoplecert.

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7 Lessons

Objectives

  • Understand the ITIL® 2011 qualification scheme
  • Explain the best practices of Service Management
  • Describe Service Lifecycle
  • Identify key principles and models of ITIL® 2011
  • Define generic concepts in ITIL® 2011
  • Discuss the processes, roles and functions in ITIL® 2011
  • Summarize the use of technology with ITIL® 2011

Course delivered by TMMS Solutions Private Limited (Under the following brand names):

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 16 Hours

The exam format is as follows:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.
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Course Materials

Lesson 1. IT Service Management Basics

Lesson 2. Service Strategy

Lesson 3. Service Design

Lesson 4. Service Transition

Lesson 5. Service operation

Lesson 6. Continual Service Improvement

Lesson 7. Technology & Automation