Objectives
- Plan key activities for continual service improvement processes
- Improve the quality of IT service provisioning within an organization
- Learn to apply the seven step improvement process
- Evaluate continual service improvement processes with critical success factors and key performance indicators
- Implementation aspects of CSI within the IT service management lifecycle
- Learn and analyze CSI principles around reporting and balance score card
- Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam
Course delivered by TMMS Solutions Private Limited (Under the following brand names)
- Consultants Factory
- ilmil
Accredited course by Peoplecert.
Duration: 30 Hours
The exam format is as follows:
- Multiple choice scenario based examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes’ duration
- Closed book.