ITIL® Continual Service Improvement

The Continual Service Improvement focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors. CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.

9 students enrolled

Created by ilmil

Last updated September 5, 2019

English

All Levels

IT Service Management

Overview
Curriculum

Current Status

Not Enrolled

Price

19000

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This course is currently closed

Objectives

Plan key activities for continual service improvement processes
Improve the quality of IT service provisioning within an organization
Learn to apply the seven step improvement process
Evaluate continual service improvement processes with critical success factors and key performance indicators
Implementation aspects of CSI within the IT service management lifecycle
Learn and analyze CSI principles around reporting and balance score card
Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam

Course delivered by TMMS Solutions Private Limited (Under the following brand names)