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  • Plan key activities for continual service improvement processes
  • Improve the quality of IT service provisioning within an organization
  • Learn to apply the seven step improvement process
  • Evaluate continual service improvement processes with critical success factors and key performance indicators
  • Implementation aspects of CSI within the IT service management lifecycle
  • Learn and analyze CSI principles around reporting and balance score card
  • Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.