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Course Content

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MODULE 1: ITIL4 FOUNDATION RECAP
MODULE 2: UNDERSTAND THE KEY CONCEPTS OF DPI
MODULE 3: SCOPE OF CONTROLS
MODULE 4: KEY PRINCIPLES AND METHODS OF DIRECTION AND PLANNING
MODULE 5: KEY PRINCIPLES AND METHODS OF CONTINUAL IMPROVEMENT
MODULE 6: COMMUNICATION AND ORGANIZATION CHANGE MANAGEMENT
MODULE 7: UNDERSTAND AND KNOW HOW TO USE THE KEY PRINCEPLES AND METHODS OF MEASUREMENT AND REPORTING IN DPI
MODULE 8: UNDERSTAND AND KNOW HOW TO DPI VALUE STREAMS AND PRACTICES