SIAM™ Foundation

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

 

Examination Details

Duration:1 hour

Number of questions:40 (Multiple Choice)

Pass mark:65%

Open book:No

Electronic equipment allowed:No

Level: Foundation

Available languages: English, French, Japanese, German, Spanish, Brazilian Portuguese, Dutch

Requirements: A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam. Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

SIAM™ Professional

SIAM™ Professional

 

THE EXIN BCS SIAM™ CERTIFICATION PROGRAM

This certification program is directed at professionals world-wide who have an interest in SIAM best practices or who are already working with IT service management processes. It is also intended for people in organizations that want to implement service integration and management, providers that want to implement and/or manage service integration and management and individuals who would like to understand and/or work with Service Integration and Management in an organization.

Course Objectives and Target Audience

The EXIN BCS SIAM™ Professional certification tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts.

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to apply this methodology in an organization. The content of this certification is appropriate for customer organizations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

Requirements for certification

  1. Accredited training SIAM™ Professional, including successful completion of the Practical Assignments
  2. Successful completion of the EXIN BCS SIAM™ Professional exam.

Knowledge of SIAM, through the completion of the SIAM™ Foundation exam is recommended.  Also recommended is knowledge of IT Service Management.

Exam Format

Examination details

Examination type:  Computer-based or paper-based multiple-choice questions

Number of questions: 40

Pass mark: 65%

Open book and/or notes: No

Electronic equipment and/or aides permitted: No

Time allotted for this examination: 90 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.

VeriSM™ Foundation / Plus

VeriSM™ Foundation / Plus

 

VeriSM™ Foundation / Plus 

VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.

Duration : 16 Hours

Examination details: VeriSM™ Foundation

  • Number of Questions: 40
  • Examination type: Computer-based or paper-based multiple-choice questions
  • Pass mark: 65% (26 out of 40)
  • Time allotted for examination: 60 minutes

Examination details: VeriSM™ Plus

  • Number of Questions: 20
  • Examination type: Computer-based or paper-based multiple-choice questions
  • Pass mark: 65% (13 out of 20)
  • Time allotted for examination: 30 minutes
ITIL® Planning, Protection & Optimization

ITIL® Planning, Protection & Optimization

Objectives

  • To learn processes across the Service Lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity Management as a capability to realize successful Service Design
  • Availability Management as a capability to realize successful Service Design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information Security Management as part of the overall corporate governance framework
  • Demand Management
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Challenges, critical success factors and risks for planning, protection and optimization.

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 40 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.
ITIL® Release, Control & Validation

ITIL® Release, Control & Validation

 

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks

In addition the training for this certification includes examination preparation, including a mock examination opportunity.

Course delivered by TMMS Solutions Private Limited (Under the following brand names):

  • Consultants Factory
  • ilmil 

Accredited course by Peoplecert

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes duration
  • Closed book
ITIL® Service Offerings & Agreement

ITIL® Service Offerings & Agreement

Objectives

  • The importance of Service Management as a Practice concept and Service Operation Principals, Purpose and Objective
  • The importance of ITIL Service Offerings and Agreements while providing service
  • How all processes in ITIL Service Offerings and Agreement interact with other Service Lifecycle Processes
  • The processes, activities, methods and functions used in each of the ITIL Service Offerings and Agreement processes
  • How to use the ITIL Service Offerings and Agreement processes, activities and functions to achieve operational excellence
  • How to measure ITIL Service Offerings and Agreements
  • The importance of IT Security and its contributions to ITIL Service Offerings and Agreements
  • Technology and implementation considerations surrounding ITIL Service Offerings and Agreements
  • Challenges, Critical Success Factors and Risks associated to ITIL Service Offerings and Agreements

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 40 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

 

ITIL® Continual Service Improvement

ITIL® Continual Service Improvement

Objectives

  • Plan key activities for continual service improvement processes
  • Improve the quality of IT service provisioning within an organization
  • Learn to apply the seven step improvement process
  • Evaluate continual service improvement processes with critical success factors and key performance indicators
  • Implementation aspects of CSI within the IT service management lifecycle
  • Learn and analyze CSI principles around reporting and balance score card
  • Prepare for and take the ITIL Intermediate Qualification: Continual Service Improvement (CSI) Certification Exam

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

 

ITIL® Operational Support and Analysis

ITIL® Operational Support and Analysis

Objectives

  • The importance of Service Management as a Practice concept and Service Operation Principles, purpose and objectives
  • The importance of ITIL Operational Support and Analysis while providing service
  • How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
  • The processes, activities, methods and functions used in each of the ITIL Operational Support and Analysis processes
  • How to use the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
  • How to measure ITIL Operational Support and Analysis
  • The importance of IT Security and its contributions to ITIL Operational Support and Analysis
  • Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
  • The challenges, Critical Success Factors and risks associated with ITIL Operational Support and Analysis

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil 

Accredited course by Peoplecert

Duration: 40 hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.

ITIL® Managing Across Lifecycle

Objectives

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organisational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Course delivered by TMMS Solutions Private Limited (Under the following brand names) :

  • Consultants Factory
  • ilmil 

Accredited course by Peoplecert

Duration: 40 Hours

The exam format is as follows:

  • Multiple choice scenario based examination questions
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) – 70%
  • 120 minutes’ duration
  • Closed book.
ITIL® Service Operation

ITIL® Service Operation

Objectives

  • Understand the importance of Service Management as a Practice
  • Lead discussions on Service Operation
  • Understand Service Operation Principles and Processes
  • Carry out common Service Operation activities
  • Organize Service Operation effectively
  • Recognize Service Operation functions and technology-related activities
  • Understand how to implement Service Operation
  • Understand and analyze challenges, Critical Success Factors and risks related to  Service Operation

Course delivered by TMMS Solutions Private Limited (Under the following brand names)

  • Consultants Factory
  • ilmil

Accredited course by Peoplecert.

Duration: 30 Hours

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes’ duration
  • Closed book.